Return & Refund Policy

We want you to be completely satisfied with your purchase from Exoticura. If you are not, please review our refund policy below.

1. Returns

• Items must be returned within [number] days of receipt.
• Products must be unused, in original packaging, and in the same condition as received.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [number] days, and a credit will be applied to your original method of payment.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [contact email].

4. Non-Returnable Items

• Certain items are non-returnable, including gift cards and custom-made products.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.